Content first, layout second

Documentation can take many forms and some knowledge base solutions will force you to bend your content to fit their structure.

It's usually best to do it the other way around. Start with the content and find a layout or a structure fit for that content.

Speaking specifically about our own solution here, Timelapse supports multiple layout types depending on what format fits best your content. User guide or manual? No problem, use the Docs section type. Help articles or FAQ? Great, use the Help Topics section type.

They’re not just different layouts, they’re different writing experience too, because we know writing documentation isn’t the same as writing random, unrelated help articles.

For instance, here's the admin interface for Help Topics:
Managing articles and topics in a Help Topics section

And now the admin interface for Docs:
Managing articles in a Docs section

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