While it's tempting to jump right into writing help articles, a little planning won't hurt. In fact, it's more about having a general idea of where you're going, who your audience is, what your goals are (educate, support...) and what type of content the knowledge base will contain.

Also, while we'd love you to pick Timelapse for your knowledge base, we give you a few tips on what to consider when choosing a knowledge base platform.