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Timelapse Knowledge Base Handbook
Planning
Goals & Purpose
Content, FAQ & Common Procedures Inventory
Organizing and structuring content
Defining requirements and choosing a Knowledge Base Platform
Building
Start small
Content first, layout second
Help articles best practices
Formatting best practices
Improving
Track most popular articles
Track most popular searches
Track searches returning no results
Track searches returning no results
Probably the most useful report of all, the searches returning no results report will surface queries that visitors made and returned no results. It's a great way to learn about missing help articles without even asking!
Most popular searches report.
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Timelapse Knowledge Base Handbook
Timelapse Knowledge Base Handbook
Planning
Goals & Purpose
Content, FAQ & Common Procedures Inventory
Organizing and structuring content
Defining requirements and choosing a Knowledge Base Platform
Building
Start small
Content first, layout second
Help articles best practices
Formatting best practices
Improving
Track most popular articles
Track most popular searches
Track searches returning no results