• Try Timelapse
  • Try Timelapse

  • Timelapse Knowledge Base Handbook
  • Planning
    • Goals & Purpose
    • Content, FAQ & Common Procedures Inventory
    • Organizing and structuring content
    • Defining requirements and choosing a Knowledge Base Platform
  • Building
    • Start small
    • Content first, layout second
    • Help articles best practices
    • Formatting best practices
  • Improving
    • Track most popular articles
    • Track most popular searches
    • Track searches returning no results

Track most popular articles

Tracking most popular articles will give you an idea of content that works best and are the most viewed.
Example of an article views report.


From that report, it's possible to:

  • Work on the most popular articles to make them better and even more useful
  • Get a better sense of what's important for your audience
  • If an article seems strangely popular, it may mean something is not as clear as you thought
How did we do with this article?

Timelapse Knowledge Base Handbook

  • Timelapse Knowledge Base Handbook
  • Planning
    • Goals & Purpose
    • Content, FAQ & Common Procedures Inventory
    • Organizing and structuring content
    • Defining requirements and choosing a Knowledge Base Platform
  • Building
    • Start small
    • Content first, layout second
    • Help articles best practices
    • Formatting best practices
  • Improving
    • Track most popular articles
    • Track most popular searches
    • Track searches returning no results

We'd love you to try Timelapse

It's the fastest and easiest way to create a Knowledge Base

Learn more