Try Timelapse
Try Timelapse
Timelapse Knowledge Base Handbook
Planning
Goals & Purpose
Content, FAQ & Common Procedures Inventory
Organizing and structuring content
Defining requirements and choosing a Knowledge Base Platform
Building
Start small
Content first, layout second
Help articles best practices
Formatting best practices
Improving
Track most popular articles
Track most popular searches
Track searches returning no results
Track most popular searches
Tracking most popular searches on your knowledge base will give you a better idea of what people search for and will help you improve content.
Most popular searches report example.
How did we do with this article?
reaction-icon
×
Timelapse Knowledge Base Handbook
Timelapse Knowledge Base Handbook
Planning
Goals & Purpose
Content, FAQ & Common Procedures Inventory
Organizing and structuring content
Defining requirements and choosing a Knowledge Base Platform
Building
Start small
Content first, layout second
Help articles best practices
Formatting best practices
Improving
Track most popular articles
Track most popular searches
Track searches returning no results