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Timelapse Knowledge Base Handbook
Planning
Goals & Purpose
Content, FAQ & Common Procedures Inventory
Organizing and structuring content
Defining requirements and choosing a Knowledge Base Platform
Building
Start small
Content first, layout second
Help articles best practices
Formatting best practices
Improving
Track most popular articles
Track most popular searches
Track searches returning no results
Improving
So you've put together a knowledge base and it's receiving and helping visitors. Now it's time to track usage and improve.
Keep reading
Track most popular articles
Track most popular searches
Track searches returning no results
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Timelapse Knowledge Base Handbook
Timelapse Knowledge Base Handbook
Planning
Goals & Purpose
Content, FAQ & Common Procedures Inventory
Organizing and structuring content
Defining requirements and choosing a Knowledge Base Platform
Building
Start small
Content first, layout second
Help articles best practices
Formatting best practices
Improving
Track most popular articles
Track most popular searches
Track searches returning no results