• Try Timelapse
  • Try Timelapse

  • Timelapse Knowledge Base Handbook
  • Planning
    • Goals & Purpose
    • Content, FAQ & Common Procedures Inventory
    • Organizing and structuring content
    • Defining requirements and choosing a Knowledge Base Platform
  • Building
    • Start small
    • Content first, layout second
    • Help articles best practices
    • Formatting best practices
  • Improving
    • Track most popular articles
    • Track most popular searches
    • Track searches returning no results

Improving

So you've put together a knowledge base and it's receiving and helping visitors. Now it's time to track usage and improve.



Keep reading

Track most popular articles
Track most popular searches
Track searches returning no results


How did we do with this article?

Timelapse Knowledge Base Handbook

  • Timelapse Knowledge Base Handbook
  • Planning
    • Goals & Purpose
    • Content, FAQ & Common Procedures Inventory
    • Organizing and structuring content
    • Defining requirements and choosing a Knowledge Base Platform
  • Building
    • Start small
    • Content first, layout second
    • Help articles best practices
    • Formatting best practices
  • Improving
    • Track most popular articles
    • Track most popular searches
    • Track searches returning no results

We'd love you to try Timelapse

It's the fastest and easiest way to create a Knowledge Base

Learn more